Terms & Conditions

These terms and conditions ("Terms") govern the booking and use of private charter services provided by Moreton Bay Private Escapes ABN XX XXX XXX XXX, trading as Sea La Vie ("we", "us", "our"). By making a booking, you ("the Customer") agree to be bound by these Terms.

1. Booking & Confirmation

All bookings are subject to availability and are not confirmed until payment has been received and a confirmation email has been sent. A deposit or full payment is required at the time of booking, as specified on the booking page for each charter experience.

By completing a booking, you confirm that all information provided is accurate and that you are authorised to make the booking on behalf of all guests in your party.

2. Charter Details

• All charters depart from Manly Boat Harbour, Davenport Dr, Manly QLD 4179.
• Guests should arrive at the departure point at least 10 minutes before the scheduled departure time.
• Charter durations are approximate and may vary slightly due to weather, tidal, or safety conditions.
• Maximum guest capacity must not be exceeded as stated for each experience.

3. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Payment is processed securely through Stripe. We do not store your credit card details.

Where a deposit is required, the remaining balance must be settled prior to the charter date as communicated in your confirmation email.

4. Cancellation & Refund Policy

• Cancellations made 48 or more hours before the scheduled departure will receive a full refund.
• Cancellations made within 48 hours of the scheduled departure are non-refundable.
• Refunds will be processed to the original payment method within 5–10 business days.
• No-shows or late arrivals resulting in a missed departure are non-refundable.

5. Weather & Safety

Charters are subject to weather and sea conditions. The captain reserves the sole right to modify the route, shorten the trip, or cancel any charter for safety reasons. In the event of a cancellation due to weather or unsafe conditions, you will be offered a full refund or the option to reschedule at no additional cost.

All guests must follow safety instructions provided by the captain at all times. Life jackets and safety equipment are provided on board.

6. Guest Conduct

• Guests must behave in a responsible and respectful manner at all times.
• No illegal substances are permitted on board.
• Excessive intoxication that poses a safety risk may result in early return to shore without refund.
• Any damage to the vessel or equipment caused by negligent guest behaviour may result in the guest being liable for repair costs.

7. Liability

Moreton Bay Private Escapes holds all necessary marine licences, insurance, and safety certifications for commercial charter operations in Queensland waters. We carry public liability insurance and vessel insurance as required by Maritime Safety Queensland.

To the maximum extent permitted by law, our liability for any claim arising from the charter is limited to the amount paid for the booking. We are not liable for loss of personal belongings, weather-related disruptions, or any indirect or consequential losses.

8. Photography & Media

We may take photographs or videos during your charter for promotional purposes. If you do not wish to be photographed, please advise the captain before departure. Any drone photography offered as part of the experience will be provided subject to CASA regulations and weather conditions.

9. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy. We do not sell or share your personal data with third parties except as required to process your booking or as required by law.

10. Changes to These Terms

We reserve the right to update these Terms at any time. The most current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or your booking will be subject to the exclusive jurisdiction of the courts of Queensland.

12. Contact

For questions about these Terms, please contact us at info@moretonbayprivateescapes.com.au or call 0468 930 952.