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Privacy Policy

Last updated: 14 March 2026

Moreton Bay Private Escapes ABN XX XXX XXX XXX, trading as Sea La Vie ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is reasonably necessary for our business operations. This includes:

  • Full name, email address, and phone number when you make a booking or enquiry.
  • Payment information (processed securely by Stripe — we do not store your card details).
  • Booking details including date, time, service selected, and special requests.
  • Communication records when you contact us via email, phone, or our website.
  • Website usage data collected through cookies and analytics tools (see Section 6).

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and managing your charter booking.
  • Communicating booking confirmations, reminders, and updates.
  • Processing payments through our secure payment provider (Stripe).
  • Responding to your enquiries and providing customer support.
  • Improving our services and website experience.
  • Complying with our legal and regulatory obligations.
  • Sending you marketing communications (only with your consent — see Section 5).

3. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Stripe — for secure payment processing.
  • Amazon Web Services (AWS) — for email delivery (booking confirmations and notifications).
  • Our hosting provider — for website and application hosting.
  • Government authorities — where required by law or regulation.

All third-party providers are contractually bound to handle your data securely and in accordance with applicable privacy laws.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:

  • Encryption of data in transit (HTTPS/TLS) and at rest.
  • Secure hashing of sensitive tokens (management links are never stored in plain text).
  • Access to personal data restricted to authorised personnel only.
  • Regular security reviews of our systems and infrastructure.

5. Marketing Communications

We will only send you marketing or promotional communications with your explicit consent. You may opt out at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly. Transactional emails (booking confirmations, reminders, cancellation notices) are not considered marketing and will be sent as necessary to service your booking.

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience. These may include:

  • Essential cookies required for website functionality.
  • Analytics cookies to understand how visitors use our site (e.g., page views, traffic sources).
  • No advertising or tracking cookies from third-party ad networks are used.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Booking records are retained for 7 years for tax and legal compliance. You may request earlier deletion of your data where we are not legally required to retain it.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your personal information (subject to legal retention requirements).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

9. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the "Last updated" date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint, please contact us:

  • Email: info@moretonbayprivateescapes.com.au
  • Phone: 0468 930 952
  • Address: Manly Boat Harbour, Davenport Dr, Manly QLD 4179