Privacy Policy

Privacy Policy

SEA LA VIE ESCAPES

Moreton Bay Private Escapes  ·  ABN 76 691 809 864

Last updated: 26 May 2026

Sea La Vie Escapes, a trading name of Moreton Bay Private Escapes (ABN 76 691 809 864) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.  Information We Collect

We collect personal information that is reasonably necessary for our business operations. This includes:

•      Full name, email address, and phone number when you make a booking or enquiry.

•      Payment information (processed securely by Stripe — we do not store your card details).

•      Booking details including date, time, service selected, and special requests.

•      Communication records when you contact us via email, phone, or our website.

•      Website usage data collected through cookies, analytics and advertising technologies (see Section 6).

2.  How We Use Your Information

We use your personal information for the following purposes:

•      Processing and managing your charter booking.

•      Communicating booking confirmations, reminders, and updates.

•      Processing payments through our secure payment provider (Stripe).

•      Responding to your enquiries and providing customer support.

•      Improving our services and website experience.

•      Measuring and improving the effectiveness of our advertising (see Section 6).

•      Complying with our legal and regulatory obligations.

•      Sending you marketing communications (only with your consent — see Section 5).

3.  Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with:

•      Stripe — for secure payment processing.

•      Amazon Web Services (AWS) — for email delivery (booking confirmations and notifications).

•      Google — for website analytics (Google Analytics, via Google Tag Manager).

•      Meta Platforms — for advertising measurement and audience tools via the Meta Pixel, enabling us to measure and improve advertising on platforms such as Facebook and Instagram.

•      Our hosting provider — for website and application hosting.

•      Government authorities — where required by law or regulation.

All third-party providers are contractually bound, or otherwise expected, to handle your data securely and in accordance with applicable privacy laws.

Overseas disclosure. Some of our service providers (including Stripe, AWS, Google and Meta) are located overseas, primarily in the United States. By using our website and services, you acknowledge that your personal information may be disclosed to recipients in those countries, which may have data protection laws that differ from Australia’s. We take reasonable steps to ensure such recipients handle your information consistently with the Australian Privacy Principles.

4.  Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:

•      Encryption of data in transit (HTTPS/TLS) and at rest.

•      Secure hashing of sensitive tokens (management links are never stored in plain text).

•      Access to personal data restricted to authorised personnel only.

•      Regular security reviews of our systems and infrastructure.

5.  Marketing Communications

We will only send you marketing or promotional communications with your explicit consent. You may opt out at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly. You can also opt out of personalised online advertising as described in Section 6. Transactional emails (booking confirmations, reminders, cancellation notices) are not considered marketing and will be sent as necessary to service your booking.

6.  Cookies, Analytics & Advertising Technologies

Our website uses cookies and similar technologies, including:

•      Essential cookies required for website functionality.

•      Analytics cookies (Google Analytics, delivered via Google Tag Manager) to understand how visitors use our site, such as pages viewed and traffic sources.

•      Advertising and measurement technologies, including the Meta Pixel, which help us measure the effectiveness of our advertising and reach relevant audiences on platforms such as Facebook and Instagram.

These technologies may collect information such as pages viewed, actions taken on our site, and device or browser details, and may share that information with the relevant providers (Google and Meta).

You can:

•      manage or disable cookies through your browser settings (disabling essential cookies may affect website functionality);

•      opt out of personalised advertising through your Facebook and Instagram ad preferences, and through Google’s ad settings.

7.  Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Booking records are retained for 7 years for tax and legal compliance. You may request earlier deletion of your data where we are not legally required to retain it.

8.  Your Rights

Under the Australian Privacy Act, you have the right to:

•      Access the personal information we hold about you.

•      Request correction of inaccurate or outdated information.

•      Request deletion of your personal information (subject to legal retention requirements).

•      Withdraw consent for marketing communications at any time.

•      Opt out of targeted or personalised advertising at any time (see Section 6).

•      Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

9.  Children’s Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10.  Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the “Last updated” date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11.  Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint, please contact us:

Email: info@sealavieescapes.com.au

Phone: 0468 930 952

Address: Manly Boat Harbour, Davenport Dr, Manly QLD 4179